Frequently Asked Questions
Orders & Shipping
Orders are processed and shipped within 2–3 business days (unless otherwise noted). Once shipped, you’ll receive a tracking link by email. Delivery timing depends on your location and UPS Ground transit times.
Once your order ships, you’ll receive a tracking link via email. Please check your inbox and spam folder.
Shipping is a flat rate based on the number of items in your order:
- $20 for 1 item
- $22 for 2 items
- $25 for 3 or more items
All orders ship via UPS Ground.
No—orders can only be delivered within the United States.
In some cases, multiple orders can be combined into a single shipment if they have not yet been processed. Please contact the email address provided in your order confirmation email as soon as possible and include your order details.
Products
Orders are processed and shipped within 2–3 business days (unless otherwise noted). Once shipped, you’ll receive a tracking link by email. Delivery timing depends on your location and UPS Ground transit times.
Returns, Exchanges & Order Changes
No—all sales are final. Please review your order carefully before completing your purchase.
Orders cannot be canceled once placed. In some cases, orders may be updated or combined into a single shipment if they have not yet been processed. Please contact the email address provided in your order confirmation email as soon as possible and include your order details.
Order Issues
Orders typically ship within 2–3 business days. If it has been longer than that, please contact the email address provided in your order confirmation email and include your order details.
If your tracking shows “delivered,” we recommend checking around the delivery location and with neighbors, as packages are sometimes marked as delivered early.
If you still can’t locate your package, please contact the email address provided in your order confirmation email and include your order details.
Please contact the email address provided in your order confirmation email and include:
- Your order number
- A description of the issue
- Photos of the item (if applicable)
Our team will review and assist as quickly as possible.
Robinhood App & Account Questions
This store is not able to assist with Robinhood account-related inquiries, including:
- Credit card or rewards (points, cashback)
- Investing or trading activity
- Account access or login issues
- Transfers, balances, or identity verification
For assistance, please contact Robinhood support directly:
- In the Robinhood app: Tap the Account tab (person icon) → Menu (three lines) → Robinhood Support
- In the Robinhood Banking app: Tap the Menu icon (three lines) → Customer Support
- Website: https://robinhood.com/contact